Can I reserve and pick up the car the same day?
Yes, you can. Generally, we require at least 6 hours to process each reservation.
What are the delivery options?
We deliver rentals to all the major towns in Jamaica. This includes airports, businesses, homes, hotels, and villas.
How do I get a car delivered?
Once you make your reservation, you will provide details of preferred delivery location upon confirmation.
What documents do I need to rent?
You need 2 government issued I.Ds preferable passport and driver’s license (issue date must be over a year). Credit or debit card used to make the reservation.
Can I use photocopied documents to rent a vehicle?
NO, Photocopy documents are NOT accepted.
Can I rent a vehicle if I’m under 25?
You may rent a vehicle if you are 21 and older, with a clean driving record. Driver’s license issue date must be over a year.
Are there any underage surcharges for renters below a certain age?
We do not rent to persons younger than 21. As long as you are 21 or older you will be charged normal rate.
What are the driving regulations for the country?
Drive on the left side of the road at all times in towns and cities at 50 km/h (30 mph), on open roads at 80 km/h (50 mph) or otherwise specified by street signs. Our vehicles are not equipped for Free Hand Drive. Please see our article on Driving in Jamaica for more detailed tips.
Can I change, modify or cancel my reservation?
You may modify or cancel your reservation 15 days in advance at no additional cost. Less than 15 days, attracts a 10% cancellation fee.
What are the cancellation policies?
You may modify or cancel your reservation 15 days in advance at no additional cost. Less than 15 days, attracts a 10% cancellation fee. See our Rental Terms & Conditions for more information.
Can I extend the rental of a vehicle before or while on rent?
An extension is ALWAYS allowed but is based on availability.
Do you have accommodations for a person with disability?
Our business operates on satellite locations, meaning we do not have a physical office space. Therefore, no need for ramps and disability parking.
Do you rent vehicles to persons with disabilities?
YES, we rent to persons over the age of 21 with a valid driver’s license and who are physically fit to operate a motor vehicle.
If you are unable to operate the vehicle yourself, you can add a third-party driver or add a “Personal Driver” option when renting and we will provide you with a driver for your rental at a cost. See “Add Insurance & Options” under Reservation.
Do HummingBird vehicles have navigation systems?
Hummingbird vehicles are not equipped with built in GPS/Navigation Systems. However, HBC offers our customers a mobile Wi-Fi device as a rental add-on so customers can use their various navigation apps to get around the island. The best navigation apps to use while in Jamaica are Google Maps and Waze.
What if my flight is delayed?
Please to keep us abreast of the flight process and we will make adjustments. Our representatives are cognizant of the fact that they are to check the flight once a customer is coming to the island.
What happens if I get a parking ticket/fine or towed?
Renters are liable for all expenses incurred that are not covered under insurance package purchases.
What do I do if I meet in an accident while driving your rental?
Call the police and report the accident immediately. Take your own photos of the accident and be sure to get the insurance information of the other person. Contact Us and we will make further inquiries.